Visitor Experience Design

As designers of diverse civic and interpretive settings, including museums, visitor centers, living history sites, and other public resources, we understand the importance of creating meaningful and memorable visitor experiences. Our analysis and design process begins with reviewing the visitor profile, identifying needs, and outlining interpretive and experiential goals. Our designs help clients orchestrate diverse visitor experiences from arrival through orientation and interpretive activities.

We compose memorable moments that influence visitor engagement, including strong imagery at points of entry and decision-making, clear circulation and sequencing, gracious provision of amenities and services, exhibition spaces tailored for contents and messaging, and appropriate integration of behind-the-scenes operations. We work closely with clients, exhibition designers, educators, and technical consultants to create exceptional multi-sensory experiences for visitors as they explore, engage, and learn together.

Expert Team